Return & exchange policy – nawabi
(operated by Rinaura Fashion Private Limited)
Our return & exchange policy lasts 3 days post-delivery. if 3 days have passed since your order was delivered, we cannot offer a refund or exchange.
to initiate a return or Exchange,
click on the return/exchange tab, and our team will process your request.
Return/exchange guidelines:
- The item must be unused, in its original condition, with tags intact, and in its original packaging.
- As our garments are hand-embroidered, there may be a 1-3 inch margin in size compared to the size chart.
Non-returnable items:
- used or damaged items
- gift cards
- 🚨 International orders cannot be returned or exchanged 🚨
Important return guidelines:
- Keep the product ready with the invoice and tags.
- Collect a receiving slip from the pickup agent.
- Record a short video of the article while handing it over to avoid disputes.
Sale period policy:
During sales, prepaid & COD orders are only eligible for exchange/gifts (no returns or refunds).
if the replacement product is unavailable, customers may choose another item of the same value or pay the difference for a higher-value product.
returns/exchanges are free only once. Any additional exchanges on the same order will incur a ₹200 charge, and no returns will be accepted.
No returns/exchanges on the sale collection.
Processing & refunds:
pickups take 7-8 days to reach our warehouse. once received, we will issue store credit or dispatch a replacement.
if a refund is applicable, it will be processed within 5-7 working days via the original payment method.
Check your bank account for delayed refunds, then contact your bank or credit card company. if unresolved, reach out to us at rinauraindia@gmail.com.
Exchanges:
exchanges are allowed only for defective, damaged, or size-related issues.
only one exchange is allowed per order. subsequent exchanges will be chargeable.
Gifts:
If marked as a gift upon purchase, a gift credit will be issued upon return.
if the gift was shipped to the buyer first, the refund will be processed to the gift giver.
for any further assistance, contact us at rinauraindia@gmail.com